Medanta Lucknow

Medanta, The Medicity, commissioned a comprehensive wayfinding system for its Lucknow hospital to improve navigation across a large and complex healthcare environment. The objective was to create a patient-friendly experience while reflecting the cultural identity of the city.

Problem
Large hospitals can often feel overwhelming, making navigation stressful for patients and visitors. The challenge was to develop a wayfinding system that:

• Simplified navigation across departments and facilities

• Reduced confusion and wayfinding anxiety

Approach
I led the project from concept development to design execution, drawing inspiration from Lucknow’s architectural motifs, traditional patterns, and color palette.

Solution

• Department-wise color coding for easy navigation

• Directional, wall-mounted, suspended, and freestanding signage

• Floor cues and navigation markers

• Building maps and directory systems

Impact

• Improved navigation and patient experience across the hospital

• Created a scalable and adaptable signage system

• Established a cohesive design language across multiple navigation touchpoints

• Successfully translated complex spatial information into an intuitive user experience

Designed an end-to-end wayfinding system that combined environmental graphics, information design, and local cultural storytelling to create a more intuitive, welcoming, and human-centered hospital experience.